Frequently Asked Questions

Can I test the unit before I buy it?

Yes, we do demo's and trials.

If you're interested in testing our product before purchasing it, please let us know and we can arrange a demo for you.

This will give you the opportunity to see how the product works and determine if it meets your needs before making a purchase.

Do you do sample letterings?

Yes, we offer sample lettering services for our products.

Please let us know what product and material you are interested in, and we will provide you with a sample.

Additionally, we can test mark on a sample piece that you provide to determine if it is suitable for the dot peen marking process.

*We only do samples for customers interested in buying a unit to test suitability*

Markinbox sample

What do I need to program Patmark Units?

Patmark units are programmed from either a mobile or tablet with the mobile app [ iOS - Apple Devices | Android ] OR from a PC or Laptop (windows) with the PC Software - go to the downloads page to access the download portal.

The mobile app is super easy to use - its designed for on the fly marking of partnumbers.

The PC software offers more functions and full control - so we typically recommend this.

All software is included free!

If you have any further questions or need assistance with programming Patmark units, please do not hesitate to contact us.

What do I need to program the MarkinBox?

Markinbox units are programmed from a PC or Laptop (windows) with the PC Software - go to the downloads page to access the download portal.

Its a WYSIWYG set up. Its takes a little bit to get used to and learn but its not hard.

You can always contact us if you need help with the software, need advise on the advanced function or just need help setting up a job or creating files / templates.

Do you offer repair services for your products?

Yes, we do offer repair services for our products.

If you have any issues with your product, please contact us and we will be happy to assist you.

Got another question to ask?

We are available to help 8am-5pm Monday to Friday...

Get in touch!

How To Videos

Here are some videos on how to program and operate the different systems.

Patmark Videos

Markinbox Videos